CONVERSATIONAL CRM

Live / Registered — Registered (as of 13 Aug 2024)

What this means for you

Registered since 13 Aug 2024. The owner can stop confusingly similar uses in the classes it covers; it stays on the register as long as the owner keeps up the maintenance filings (next due by 13 Aug 2030: the §8 declaration of use).

Record

Serial number
98158010
Registration number
7476837
Mark type
Word mark
Filed
30 Aug 2023
Registered
13 Aug 2024
Next maintenance filing
§8 declaration of use, due by 13 Aug 2030 (grace period to 13 Feb 2031)
Attorney of record
Katrina Kershner

Goods and services

  • Class 035 — Advertising and business services: Business management; business information management; assistance with business management and planning; customer service management for others; Business management services, namely, sales support management services; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data.
  • Class 038 — Telecommunications services: Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel electronic communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks.
  • Class 042 — Scientific and technological services: Computer technology support services, namely, help desk services; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for accessing online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using proprietary software to evaluation, analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions.

Owner

Prosecution history

  • 09 Oct 2026 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 09 Oct 2026 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 09 Oct 2026 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 13 Aug 2026 — TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS
  • 13 Aug 2026 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 13 Aug 2026 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 13 Aug 2026 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 13 Aug 2026 — APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
  • 13 Aug 2026 — TEAS CHANGE OF OWNER ADDRESS RECEIVED
  • 13 Aug 2024 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
  • 13 Aug 2024 — REGISTERED-SUPPLEMENTAL REGISTER
  • 03 Jul 2024 — APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER
  • 22 May 2024 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 21 May 2024 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 21 May 2024 — TEAS RESPONSE TO OFFICE ACTION RECEIVED

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