TELEPAY

What this means for you

This application is over — abandoned 03 Mar 2026. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

97044155

Mark type

Word mark

Filed

24 Sept 2021

Abandoned

03 Mar 2026

Attorney of record

Pamela N. Hirschman

Goods and services

• Class 009 — Scientific and electric apparatus: Computer software for the management and control of telecommunications systems used by customer contact centers comprised of interactive voice response networks (IVR); computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; computer software for utilizing the automatization of customer contact centers, namely, automated attendants and automated call centers; computer software used to support the activities of contact center customer service representative and contact center managers; computer software for the integration of customer relationship management (CRM integration); computer software for invoice payment services via online or voice telephone
• Class 042 — Scientific and technological services: Consultancy services in the field of maintenance of computer software for computer systems; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions; providing online non-downloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response (IVR) units and telephone dialers; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used for the integration of customer relationship management (CRM Integration); providing temporary use of non-downloadable computer software for invoice payment services via online or voice telephone; software as a service (SaaS) featuring software in the fields of membership business management, namely, the integration of interactive voice response (IVR) networks; managed application service provider featuring adaptive and configurable collections services delivered via an application software for use in customizing telecommunication service applications, namely, services for the queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, reporting, disposition and distribution of telephone calls and web based message transmissions for use in the field of debt collection; computer services, namely, providing temporary use of online non-downloadable computer software for receiving, playing, scheduling and managing automated voice messaging for use in the field of debt collection; providing temporary use of online, non-downloadable automated voice messaging software for receiving, playing, scheduling and managing automated voice messaging for use in debt collection that works with automatic dialers and interactive voice response (IVR) technology for use in the field of debt collection

Owner

• Ivrnet Inc., Calgary, Alberta, CA

Prosecution history

• 04 Mar 2026 — ABANDONMENT NOTICE E-MAILED - EXPRESS ABANDONMENT
• 04 Mar 2026 — ABANDONMENT - EXPRESS MAILED
• 03 Mar 2026 — TEAS EXPRESS ABANDONMENT RECEIVED
• 14 Feb 2026 — SUSPENSION CHECKED - TO ATTORNEY FOR ACTION
• 14 Aug 2025 — SUSPENSION CHECKED - TO ATTORNEY FOR ACTION
• 10 Feb 2025 — SUSPENSION CHECKED - TO ATTORNEY FOR ACTION
• 17 Nov 2024 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
• 17 Nov 2024 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
• 17 Nov 2024 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
• 31 Jul 2024 — NOTIFICATION OF LETTER OF SUSPENSION E-MAILED
• 31 Jul 2024 — LETTER OF SUSPENSION E-MAILED
• 31 Jul 2024 — SUSPENSION LETTER WRITTEN
• 03 Jul 2024 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 03 Jul 2024 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 03 Jul 2024 — ASSIGNED TO LIE